Privacy Policy

This Privacy Policy (“Policy”) describes how the personally identifiable information (“Personal Information”) you provide on the Genovix website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) is collected, used, protected, and disclosed. It also explains your choices regarding our use of your Personal Information and how you can access, update, or delete it.

By accessing or using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. This Policy does not apply to practices of companies or individuals that we do not own, control, or employ.

Automatic Collection of Information

When you visit our Website, our servers may automatically record certain information from your browser, including:

IP address, browser type and version, operating system, and language settings.
The web page you visited before coming to our Website.
Pages you visit, time spent on the Website, search terms, access times, and other usage statistics.
This information is used for.
Identifying potential abuse or malicious activity.
Generating statistical information to improve our Website and Services.

No automatic data collection is linked to personally identifiable users unless you voluntarily provide such information.

Collection of Personal Information

You can use the Website without providing Personal Information. However, some features may require it. When you provide information, it may include:

Personal Details: name, country of residence, etc.

Contact Information: email address, mailing address, phone number

Account Details: username, password, unique user ID

Geolocation Data: latitude and longitude

We may also collect information from third-party sources, including public databases or marketing partners. Providing Personal Information is optional, but some services may not be available if you choose not to provide it.

Use and Processing of Information

We use your information to:

Create and manage user accounts
Send administrative or transactional information
Respond to inquiries and provide support
Request feedback and improve user experience
Administer promotions or contests
Enforce terms, policies, and legal obligations
Protect against abuse or malicious activity
Operate and improve our Website and Services

Processing your Personal Information may depend on your location and the applicable legal basis, such as consent, contractual necessity, compliance with law, legitimate business interests, or public interest tasks.

Managing Your Information

You may request to delete certain Personal Information we hold. Some data may remain in our records as required for legal, contractual, or operational reasons. To delete your Personal Information or close your account, contact us at info@genovixsuperfoods.com.

Disclosure of Information

We may share Personal Information with:

Trusted service providers assisting with operations (e.g., payment processing, shipping)
Affiliates and subsidiaries necessary for business operations
Legal authorities as required by law or to protect our rights

Third parties are only provided the information needed to perform their functions and are prohibited from using it for marketing or other purposes.

Retention of Information

We retain Personal Information only as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Aggregated or anonymized data may be retained indefinitely for statistical or analytical purposes.

Rights of Users

Depending on your location, you may have rights including:

Withdrawing consent previously given
Objecting to the processing of your Personal Information
Accessing, correcting, or updating your information
Restricting processing in certain circumstances
Requesting erasure or data portability

Privacy of Children

We do not knowingly collect Personal Information from individuals under 18. Children should not submit information without parental consent. Parents and guardians are encouraged to supervise children’s use of the Website.

Cookies

We use cookies to enhance your browsing experience, track preferences, and provide analytics. Cookies may include:

Session cookies that expire when you leave the site
Persistent cookies that remain on your device until deleted or expired

You can manage cookies through your browser settings, but disabling them may affect Website functionality.

Email and SMS Marketing

We may send newsletters or promotional messages if you opt-in. You can unsubscribe at any time using the instructions in the email or SMS. Essential transactional messages may still be sent regardless of marketing preferences.

Links to Other Resources

Our Website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies when visiting these sites.

Information Security

We use reasonable technical, administrative, and physical safeguards to protect your Personal Information. However, no system is completely secure, and we cannot guarantee absolute protection.

Data Breach

If we discover a data breach that affects your Personal Information, we will take reasonable steps to investigate, notify affected users, and cooperate with authorities as required by law.

Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via email or posted on the Website. Continued use of our Services constitutes acceptance of the updated Policy.

Acceptance of This Policy

By using our Website and Services, you acknowledge that you have read and agreed to this Policy. If you disagree, you may not use our Website or Services.

Contact Us

For questions about this Policy or to exercise your rights regarding Personal Information, contact us at: info@genovixsuperfoods.com