Return & Exchange Policy 

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process simple and clear. 


Order Cancellation 
  • Please contact us at info@genovixsuperfoods.com if you decide to cancel your order.
  • Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment. 
Returns Policy 
  • Purchases can be returned within 15 days from the delivered date.
  • Items must be unused, undamaged, and in original packaging. Ensure all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
  • If returning a product with a problem or defect, you must provide clear photos or videos showing the issue.
  • Customers must contact us at info@genovixsuperfoods.com to obtain an RMA Number before returning any item. Returns without an RMA Number may be rejected.
  • After confirmation from our customer service, please send the product back to the US mailing address provided and follow the instructions given.
  • Customers are responsible for return shipping costs and all incurred fees.
  • Items that do not meet these criteria will not be considered for return. 
Purchase Not Eligible for Return 
  • Final sale products and clearance products.
  • Products whose packaging is damaged or opened. 
Exchanges 
  • Exchanges can be made within 15 days from the date of shipment.
  • Exchanges are only available for items with an obvious problem or defect.
  • Customers must contact us at info@genovixsuperfoods.com to obtain an RMA
  • Number before exchanging any item. Exchanges without an RMA Number may be rejected.
  • After confirmation from our customer service, please send the product back to the US mailing address provided and follow the instructions given.
  • We will cover the cost of exchange shipping and all related expenses.
  • Items that do not meet these criteria will not be considered for exchange. 
Refunds
  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
  • If you have not received your refund within 7 business days, please contact us at info@genovixsuperfoods.com. 
Questions 

For any questions regarding returns, exchanges, or refunds, contact us at info@genovixsuperfoods.com.